fa11 Terms & Conditions

1 General Provisions & Eligibility

These terms and conditions ("Terms") govern the use of the fa11 platform and all related services. By accessing fa11's website, application, or any of its services, you fully agree to these Terms.

Eligibility Criteria

To open an account and use fa11's services, you must meet the following conditions:

• You must be at least 21 (twenty-one) years of age.
• You are mentally competent and are using this service of your own free will.
• Your account will be used for personal, non-commercial purposes.
• You are not located in or subject to any circumstances where the use of such services is legally prohibited.
• You are not a professional player or someone for whom use of this platform is restricted.

fa11 reserves the right to refuse to accept or create an account for any individual at any time and for any reason.

2 Account Registration & Verification

Registration Rules

When opening an account with fa11, you must provide accurate, complete, and up-to-date information. Each individual may open only one account. If the same person creates multiple accounts or uses multiple identities, all accounts will be closed and any funds held may be forfeited.

Identity Verification (KYC)

fa11 reserves the right to verify the identity of every member. Before processing a withdrawal request, or at any time, fa11 may request the following documents:

• A clear copy of your National ID (NID) or passport.
• Proof of residential address (utility bill or bank statement).
• Proof of ownership of the payment method (e.g., a screenshot of your bKash or Nagad account).

Withdrawals may be held until verification is complete. Providing false or forged documents is a serious violation and will result in the permanent closure of the account.

3 Account Security & User Responsibilities

It is your responsibility to keep your fa11 account login credentials completely confidential. You are responsible for all activity that takes place on your account, whether or not it was authorised by you. Do not share your password or login details with anyone.

If you believe someone is using your account without authorisation, contact fa11 support immediately. fa11 is not liable for any loss you suffer due to unauthorised access by a third party if you have not taken appropriate security precautions.

• Use a strong and unique password.
• Always log out after using a public or shared device.
• Do not click on suspicious emails or links.
• fa11 will never ask for your password by email or chat.

4 Deposit & Withdrawal Policy

Deposit Rules

Payment methods currently accepted at fa11: bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount across all methods is ৳200.

• You may only deposit funds from a payment account registered in your own name.
• Deposits made through a third party or with borrowed funds are strictly prohibited.
• Deposit amounts will always be calculated in Bangladeshi Taka (BDT).

Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. However, this timeframe may be extended if verification is in progress or for security-related reasons.

• Withdrawals will only be made to the same payment method used to make the deposit.
• To withdraw winnings earned from a bonus, the applicable wagering requirements must be met.
• Withdrawals may be held if account verification has not been completed.
• fa11 reserves the right to delay withdrawals during any active investigation.

5 Bonuses & Promotional Offers

Welcome Bonus

fa11's welcome bonus is a 100% bonus on the first deposit, up to a maximum of ৳10,000. For example: if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000. If you deposit ৳22,000, you will receive a ৳10,000 bonus and your total balance will be ৳32,000.

Wagering Requirements

A 15x wagering requirement applies to the bonus, calculated on the bonus amount only — not on the combined sum of the deposit and bonus. Example: if you receive a ৳1,000 bonus, you must wager ৳1,000 × 15 = ৳15,000 before you can withdraw winnings from that bonus.

• A bonus may only be usable on specific games — please read the terms of each offer separately.
• Multiple bonuses cannot be active on a single account at the same time.
• fa11 reserves the right to change bonus eligibility criteria at any time.
• If a withdrawal is requested before the wagering requirements are met, the bonus will be cancelled.
• If a bonus is used in a fraudulent or manipulative manner, the account may be terminated.

VIP & Cashback Program

fa11's VIP program has four tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback; Platinum — up to 1.0% weekly cashback. You can advance to higher tiers through regular play. Cashback amounts and terms are subject to change.

6 Gaming Rules & Fair Play

fa11 ensures fair play across all games. All games available on our platform are operated using Random Number Generator (RNG) technology, which guarantees complete impartiality of outcomes.

Betting & Gaming Limits

Specific limits may apply to each game or betting category. Please read the relevant rules carefully while playing. If an incorrect result appears due to a technical error, fa11 reserves the right to correct it and to void or review any affected bets.

Technical Issues

• fa11 is not responsible for any bet lost due to a server outage or disconnection.
• If a connection is lost during a game, an attempt will be made to restore the game from the last confirmed state.
• Any winnings obtained by exploiting a bug or error will be considered void.

For sports betting, if the result of a match has not been officially announced by the relevant governing body, fa11 reserves the right to use a determined result.

7 Prohibited Conduct & Account Suspension

The following conduct is strictly prohibited on the fa11 platform. Violation of these prohibitions will result in account termination and all funds may be forfeited:

• Creating multiple accounts, or multiple members of the same household operating multiple accounts from the same device or IP address.
• Bonus abuse — placing one-sided or damaging bets for the purpose of earning bonuses.
• Using automated software, bots, or any type of hacking tool.
• Conducting money laundering or any other illegal financial activity.
• Conspiring with other users to manipulate outcomes (collusion).
• Impersonating fa11 staff or behaving in an abusive manner towards them.
• Registering using a false identity or another person's identity.

In cases of suspicious activity, fa11 reserves the right to temporarily suspend an account for investigation without providing a reason.

8 Responsible Gaming

fa11 believes that gaming is a form of entertainment — not a source of income. We encourage all our members to play responsibly. If you feel that gaming is having a negative impact on your life or your family's life, please seek help.

Self-Control Tools

fa11 provides the following services:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Timer: Automatic logout after a set period of time.
• Temporary Break: Temporarily close your account for a set period.
• Permanent Self-Exclusion: If you wish to stay away from the platform permanently, please contact support.

To use these tools or for more information, visit our Responsible Gaming page or contact support.

Please note: fa11 is for users aged 21 and above only.

9 Privacy & Data Protection

fa11 places the highest importance on protecting your personal information. Our platform uses SSL encryption and advanced security technology to keep your data safe.

fa11 uses your information only for the following purposes:

• Account verification and management.
• Processing financial transactions.
• Providing customer service.
• Sending relevant promotional information (with your consent).
• Complying with applicable legal obligations.

To learn more about our privacy practices, please visit the Privacy Policy page.

10 Service Changes & Termination

fa11 reserves the right to modify, suspend, or discontinue its services, game selection, offers, and features at any time. fa11 will endeavour to provide prior notice of such changes, though this may not always be possible.

Account Closure Process

If you wish to close your account, please contact support. Any pending withdrawal requests will be completed before the account is closed, and any legitimate funds in the account will be returned. However, this may not apply to accounts closed due to prohibited conduct.

11 Limitation of Liability

fa11 is not liable in the following circumstances:

• Loss of a game or bet due to issues with your internet connection.
• Unauthorised access to your account by a third party.
• Data loss caused by malware or a virus on your device.
• Any circumstances beyond our control (Force Majeure).
• Delays or errors by third-party payment providers.

In any case, fa11's maximum liability shall be limited to the original amount of the transaction in question.

12 Changes to Terms

fa11 reserves the right to update or amend these terms at any time. In the case of significant changes, members will be notified by email or through a notice on the platform.

If you continue to use fa11 after the updated terms are published, it will be considered that you have accepted the new terms. Therefore, it is advised to review this page regularly.

13 Contact & Complaints Resolution

If you have any questions or complaints regarding these terms or any service of fa11, please contact us:

• Live Chat: Available 24/7 — support in Bengali and English.
• Email: [email protected]

After receiving a complaint, fa11 will investigate and try to resolve it as quickly as possible. It is advised to first try to resolve the matter directly with us. Our support team is always there for you.

If any provision of these terms is found to be unenforceable for any reason, all remaining provisions will remain fully in effect. These terms may exist in both Bengali and English; in the event of any conflict, the Bengali version will take precedence.