fa11's Privacy Policy

1 Introduction & Scope

fa11 ("we", "our", "platform") is a secure and reliable online casino and sports betting platform. We treat our users' privacy with the utmost seriousness and are always committed to protecting your personal information.

This Privacy Policy ("Policy") describes what types of information fa11 collects about you, how that information is used, with whom it may be shared, and what steps we take to protect your information.

By using our website fa11.bar, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

This Policy applies to all services, products, and digital platforms of fa11 where a reference to this Policy is made. It applies only to users who are 21 years of age or older.

2 What Information We Collect

fa11 collects various types of information in order to provide its services. This information is divided into two main categories:

2.1 Personally Identifiable Information

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile phone number
• Residential address
• National ID card or passport details (for identity verification)
• Financial information — bKash, Nagad, Rocket account numbers or bank account details (for transaction purposes only)

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Time spent on the website and pages visited
• Referral URL
• Gaming activity and history
• Deposit and withdrawal transaction history

3 How We Collect Information

fa11 collects your information in the following ways:

3.1 Directly from You

• During account registration and profile creation
• During the identity verification (KYC) process
• When making deposits and withdrawals
• When contacting customer support
• When participating in promotional activities

3.2 Through Automated Technologies

• Cookies and similar tracking technologies
• Web beacons and log file analysis
• Session storage and local storage

3.3 Through Third Parties

• Payment processors — bKash, Nagad, Rocket, and banks
• Identity verification service providers
• Fraud prevention services

4 Purpose of Using Information

fa11 uses the information collected from you only for specific, legitimate, and reasonable purposes. Those purposes are described in detail below:

4.1 Account Management & Service Delivery

• Creating, managing, and maintaining your account
• Processing deposit and withdrawal transactions
• Providing gaming services and bonus benefits
• Monitoring deposit limits and wagering conditions

4.2 Security & Compliance

• Verifying your age and identity (21+ confirmation)
• Preventing fraud and money laundering
• Protecting account security and preventing unauthorized access
• Enforcing responsible gaming policies

4.3 Communication & Support

• Providing customer support — via live chat and email
• Sending transaction-related notifications
• Informing you about important policy changes
• Notifying you about promotional offers (subject to your consent)

4.4 Service Improvement

• Analyzing and improving the user experience
• Monitoring and improving platform performance
• Developing new services and features

5 Sharing Information with Third Parties

fa11 does not sell your personal information to third parties for commercial purposes. However, we may share information in a limited way in the following circumstances:

5.1 Service Providers

We work with trusted third parties who assist in operating our services, such as:

• Payment processors — bKash, Nagad, Rocket, and authorized banks (including Sonali Bank, Janata Bank, Agrani Bank, and others)
• Identity and age verification services
• Cybersecurity and fraud prevention agencies
• Game software providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, and others
• Technology infrastructure and cloud service providers

5.2 Legal Obligations

We may disclose relevant information in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we will provide only the minimum necessary information.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. We will notify you in advance in such circumstances.

Important: All third-party service providers are contractually required to comply with fa11's privacy standards and to keep your information secure.

6 Cookies & Tracking Technologies

fa11 uses cookies and similar technologies to improve your user experience and ensure the proper functioning of the platform.

6.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functionality of the platform. Login sessions, security, and core features depend on these cookies.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytical Cookies: Used to analyze website traffic and improve services.
• Security Cookies: Used to detect and prevent fraud and to protect your account.

6.2 Cookie Control

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect some important functions of the platform.

To manage cookies, use the following browser settings: Chrome, Firefox, Safari, Edge — the cookie management option is available under the "Privacy & Security" section in each browser's settings menu.

8 Data Retention Period

fa11 retains your information only for as long as it is necessary or legally required.

• Active account data: Fully retained for the duration that the account remains active.
• Transaction records: Retained for the period required in accordance with financial regulations and responsible gaming policy.
• After account closure: Data is retained for a specified period to meet the relevant legal obligations.
• Communication and support logs: Retained for the period required for customer relationship management and dispute resolution.
• Marketing consent: Until you withdraw your consent or the relevance expires.

Once the retention period ends, your personal data is securely deleted or anonymised in a way that makes it no longer possible to identify you.

9 Your Rights

As a user of fa11, you have certain important rights regarding your own data:

9.1 Right of Access

You can find out what information we hold about you. Contact us to request a copy of your data.

9.2 Right to Rectification

If the data we hold about you contains any errors or is incomplete, you may request a correction. This can be done through your account settings or via our support team.

9.3 Right to Erasure

In certain circumstances you may request that your personal data be deleted. However, this right may be limited where legal obligations or legitimate interests apply.

9.4 Right to Object to Processing

You have the right to object to the processing of your data for marketing or profiling purposes.

9.5 Right to Withdraw Consent

If you have previously given consent for a specific type of data processing, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will process your request promptly.

10 Privacy of Minors

fa11 is an adult platform. Our services are strictly for individuals aged 21 and above only.

We do not knowingly collect any personal data from individuals under the age of 21. Age verification is a mandatory step in the registration process.

If we become aware that we have inadvertently collected data from a minor, we will immediately delete that data permanently and close the associated account.

If you believe a minor has submitted information on our platform, please contact us immediately.

11 Changes to the Privacy Policy

fa11 may update this privacy policy from time to time. This policy may change due to expansion of services, legal changes, or technological improvements.

In the case of significant changes, we will:

• Publish the updated policy on our website and update the "Last Updated" date
• Send a notification to your registered email address
• Inform you of the changes when you log in to the platform

If you continue to use the platform after the updated policy has been published, it will be assumed that you have accepted the revised policy. We recommend that you review this policy regularly.